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Managing Chatbot

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To manage ChatBot, navigate to the path SearchBlox Admin Console> Collections > SearchAI > ChatBot. The SearchAI ChatBots interface acts as your mission control center for all your chatbots. All the chatbots you have created will be listed here.
You have the following controls which you can use to control your chatbot:

  1. Retrain ChatBot:
    Click the Retrain icon to initiate a retraining process. This is useful if you've updated the content in your chosen collections or want to ensure your ChatBot has access to the latest information.

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NOTE:

Retraining time depends on the amount of data in each collection.

  1. Create a New ChatBot:
    Click the "+" icon or the Create a new ChatBot button to create additional chatbots
  1. Chat QnAs
    This section displays a list of all edited responses and their corresponding questions. You can delve deeper and edit these responses further within the Conversations section.

Related topics:
Understanding the QnAs feature
How to edit responses using the conversation feature?

  1. Refresh ChatBot
    Use the refresh icon to update the list of chatbots after creating new ones, deleting old ones, or retraining existing ones.
  1. Delete ChatBot
    Use with caution! The Delete button removes a chatbot from the list. Remember, deleted chatbots are gone for good.

The SearchAI Chatbot dashboard offers a listed view that showcases all your active chatbots. Each column provides valuable insights to help you understand the ChatBots' performance.

FIELDDESCRIPTION
NameThe name you have assigned to each ChatBot
Total ConversationsThe number of conversations between users and the chatbot
Total messagesTotal messages
Last trainedLast trained Displays the date and time of the last training session
Last usedDisplays the date and time of the last time a user interacted with the ChatBot

Understanding the Chat QnAs Feature

The QnA feature offers a focused view of chatbot responses that you've previously edited through the conversation feature. This means that all your edited responses are filtered and displayed in this section.

Accessing Chat QnAs

  • Locate the Chat Q&A icon in the top right corner of your chatbot's management console.
  • On the QnA section, you will find a list of conversations that you have edited.
  • Click a conversation to view the user question and the revised answer that’s been edited.
  • Click the delete icon to remove one or more conversations that are no longer relevant.
  • Click the cache icon to add one or more edited responses to the chatbot's cache for faster retrieval during future interactions.

Updated 4 months ago