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SmartFAQs

Introduction

SearchBlox AI crawls PDFs, web pages, and other content sources to generate context-aware questions that improve search relevance and help users quickly find answers without human assistance. It provides a unified search experience by bringing information from your knowledge base, product pages, and customer portals into a single, easy-to-access location.

Looking for a Demo? Please refer to the link to know more: https://www.searchblox.com/products/searchai-smartfaqs/

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SmartFAQs Dashboard

You can create SmartFAQs manually or in bulk using a CSV file from the SearchBlox Admin Console. The SmartFAQs dashboard allows you to create, edit, delete, activate or deactivate FAQs, preview them, import or export FAQs, filter SmartFAQs, and view analytics related to user engagement.

Creating SmartFAQs

You can create a new SmartFAQ from SearchBlox Console > SearchAI > SmartFAQs Dashboard using the Create New SmartFAQ link or by selecting the + button.


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Prerequisite

SearchBlox Collections must exist before you create or import SmartFAQs.

Once the SmartFAQ creation screen opens, enter the required details for displaying it on the search page. Add the SmartFAQ question and answer, provide the content source URL, and select at least one collection. You can also set a priority to control the display order. A preview of the SmartFAQ will appear on the right side of the screen.

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Note:

  • Super Admin and Admin users can create SmartFAQs, and multiple Admins can manage them.
  • The Dashboard filter works based on text found in SmartFAQ questions or answers.

Import SmartFAQs

You can also import SmartFAQs in bulk using CSV datafile. Here is the sample template to download and use. Datafile CSV Template

SmartFAQs in Search

SmartFAQs appear based on the user’s search terms. If a search term matches a SmartFAQ’s question or answer, the SmartFAQ will be shown on the search results page along with the regular search results. The display order can be customized in the Admin Console. User interactions such as impressions, opens, clicks, upvotes, and downvotes are also tracked.

Typeahead SmartFAQs

SmartFAQs also appear as suggestions while the user types a search query. When a user selects a SmartFAQ, it is displayed along with other related SmartFAQ suggestions.

Display Configuration

SmartFAQ display settings can be configured in the facet.js file. You can disable SmartFAQ suggestions or turn off the entire SmartFAQ section on the search results page.

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Troubleshooting Steps

  • SearchBlox highlights validation or system errors so you can easily identify and fix them.

  • If SmartFAQs fail to be created, check the Developer Tools in your browser (Console or Network tab) to find the cause of the issue.

Updated 18 days ago