SearchAI
SearchBlox SearchAI enhances search with AI-driven tools like ChatBot, SmartFAQs, SmartSuggest, and Agents
SearchBlox SearchAI is an advanced suite of AI-powered tools that make search smarter, faster, and more conversational. It includes four core features — ChatBot, SmartFAQs, SmartSuggest, and Agents — each designed to improve how users find information and interact with your content.
Note: SearchAI features are available as part of your SearchBlox installation. See the individual feature pages linked below for setup and configuration instructions.
ChatBot
ChatBot enables intelligent, conversational search experiences using natural language processing (NLP). Instead of returning a list of links, it understands what the user is asking and responds directly — answering questions, guiding users through content, and making recommendations.
When to Use It
- Automate customer support without human agents
- Guide users through complex searches step by step
- Replace static FAQ pages with dynamic, conversational answers
*View ChatBot documentation →*
SmartFAQs
SmartFAQs uses AI to automatically generate, organize, and surface frequently asked questions from your content. It learns from user queries over time, so the answers stay relevant and up to date without manual maintenance.
When to Use It
- Surface instant answers to your most common support queries
- Reduce the volume of repetitive tickets and requests
- Help users self-serve without contacting support
View SmartFAQs documentation →
SmartSuggest
SmartSuggest provides real-time search suggestions as a user types. It predicts relevant matches from partial input, helping users reach the right result faster and reducing the chance of a failed search.
When to Use It
- Speed up search by completing queries before the user finishes typing
- Surface content that users might not know to search for directly
- Reduce zero-results searches across your site or application
View SmartSuggest documentation →
Agents
Agents are AI-powered assistants built for task-specific automation. Unlike ChatBot, which is focused on conversation, Agents perform background actions — extracting data, categorizing content, or triggering workflows — extending SearchBlox beyond search into process automation.
When to Use It
- Automate repetitive data extraction or classification tasks
- Enrich search results with additional processed data
- Integrate SearchBlox into broader automated workflows
Feature Comparison
| Feature | What It Does | Best For |
|---|---|---|
| ChatBot | Conversational AI that answers questions | Customer support, guided search |
| SmartFAQs | Auto-generates and manages FAQs | Self-service, support deflection |
| SmartSuggest | Real-time search suggestions as you type | Search usability, discoverability |
| Agents | Task-specific automation and data processing | Workflows, data enrichment |