SmartFAQs Analytics
- A comprehensive dashboard showcasing SmartFAQs performance metrics
- Granular analytics tracking all SmartFAQs user actions and interactions
- Question-type distribution analysis with categorical breakdowns
- User engagement patterns revealing interaction depth and frequency
All reports feature one-click export functionality and support precise date range filtering to isolate and analyse specific time periods of interest.
Overview
This is an overview displaying the total number of SmartFAQs, Active/Inactive SmartFAQs metrics, and the number of SmartFAQs not appearing on the Search Page.
SmartFAQs Analytics is accessible directly through the SearchBlox Console's Analytics section. These comprehensive reports provide:

SmartFAQs Analytics Reports
User actions including impressions, opens, clicks, upvotes, and downvotes are displayed with corresponding graphical visualizations. The report can be filtered to focus on specific collection(s).

Question Type Breakdown
The categorization of each question type is displayed in an intuitive donut graph visualization.

SmartFAQs User Engagement
For each SmartFAQ, a detailed user actions report displays up to 5 SmartFAQ user interactions per page. The complete report can be exported based on your selected date range.

Download Query Logs Report
SmartFAQs Analytics enables you to compare results and download query logs for:
- Today
- Yesterday
- This Week
- Last Week
- This Month
- Last Month
The 'compare' button offers four analytical perspectives:
- Preceding period - matches exact days of the week from the preceding period
- Same period last year - compares with matching weekdays from the previous year
- Preceding period (sequential) - compares with the immediately preceding period regardless of the weekday
- Same period last year (non-matched) - compares with the same date range from a prior year without matching weekdays
For any customizable date range, query logs can also be downloaded for more detailed analysis.

SearchBlox offers two convenient ways to share reports:
Share link - Copy and share the direct link with others
Download File - Export reports in either PDF or CSV format

Updated about 2 months ago