SmartFAQs Analytics

  • A comprehensive dashboard showcasing SmartFAQs performance metrics
  • Granular analytics tracking all SmartFAQs user actions and interactions
  • Question-type distribution analysis with categorical breakdowns
  • User engagement patterns revealing interaction depth and frequency

All reports feature one-click export functionality and support precise date range filtering to isolate and analyse specific time periods of interest.

Overview

This is an overview displaying the total number of SmartFAQs, Active/Inactive SmartFAQs metrics, and the number of SmartFAQs not appearing on the Search Page.
SmartFAQs Analytics is accessible directly through the SearchBlox Console's Analytics section. These comprehensive reports provide:

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SmartFAQs Analytics Reports

User actions including impressions, opens, clicks, upvotes, and downvotes are displayed with corresponding graphical visualizations. The report can be filtered to focus on specific collection(s).

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Question Type Breakdown

The categorization of each question type is displayed in an intuitive donut graph visualization.

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SmartFAQs User Engagement

For each SmartFAQ, a detailed user actions report displays up to 5 SmartFAQ user interactions per page. The complete report can be exported based on your selected date range.

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Download Query Logs Report


SmartFAQs Analytics enables you to compare results and download query logs for:

  • Today
  • Yesterday
  • This Week
  • Last Week
  • This Month
  • Last Month

The 'compare' button offers four analytical perspectives:

  • Preceding period - matches exact days of the week from the preceding period
  • Same period last year - compares with matching weekdays from the previous year
  • Preceding period (sequential) - compares with the immediately preceding period regardless of the weekday
  • Same period last year (non-matched) - compares with the same date range from a prior year without matching weekdays

For any customizable date range, query logs can also be downloaded for more detailed analysis.

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SearchBlox offers two convenient ways to share reports:

Share link - Copy and share the direct link with others
Download File - Export reports in either PDF or CSV format