SmartFAQs Analytics

SmartFAQs Analytics can be accessed from SearchBlox Console > Analytics section. SmartFAQs Analytics Reports typically show the overview of SmartFAQs, Analytics w.r.t. SmartFAQs Actions, Question Type Breakdown, and SmartFAQs User Engagement with Export Option. SmartFAQs Analytics can be filtered based on the date range.

Overview

An overview of SmartFAQs total count, Number of Active/Inactive SmartFAQs count, and Number of SmartFAQs which are not shown on the Search Page.

SmartFAQs Analytics Reports

User actions such as impressions opens, clicks, upvotes, and downvotes count will be shown along with the graph view. This report can be filtered based on the collection(s).

Question Type Breakdown

The categorization of each question type is shown in a Donut graph view.

SmartFAQs User Engagement

For Each SmartFAQs, a user actions report with upto 5 SmartFAQs user interactions for a page is shown. The whole report can be exported based on the date range selected.

Download Query Logs Report

Using SmartFAQs Analytics you can compare the results as shown in the following screenshots and download query logs for

Today
Yesterday
This Week
Last Week
This Month
Last Month
Using the 'compare' button you can have four key comparison options to analyze activities over time.
- Preceding period - matches the exact days of the week from the preceding period.
- Same period last year - current selected period to the same period from the previous year, matching the days of the week.
- Preceding period - selected period to the immediately preceding period, without considering the day of the week. It is a straight sequential comparison.
- Same period last year - similar to the "Same Period Last Year" but does not match the days of the week. It simply compares the same date range in the prior year.

For the Customizable period also query logs can be downloaded as shown in the screenshot below.

SearchBlox provides 2 ways to share the report:

Share link - Link can be copied and shared.
Download File - Reports can be downloaded either in PDF or CSV Format