SmartFAQs Analytics

A comprehensive dashboard showcasing SmartFAQs performance metrics
Granular analytics tracking all SmartFAQs user actions and interactions
Question-type distribution analysis with categorical breakdowns
User engagement patterns revealing interaction depth and frequency

All reports feature one-click export functionality and support precise date range filtering to isolate and analyse specific time periods of interest.

Overview

This is an overview displaying the total number of SmartFAQs, Active/Inactive SmartFAQs metrics, and the number of SmartFAQs not appearing on the Search Page.
SmartFAQs Analytics is accessible directly through the SearchBlox Console's Analytics section. These comprehensive reports provide:

SmartFAQs Analytics Reports

User actions including impressions, opens, clicks, upvotes, and downvotes are displayed with corresponding graphical visualizations. The report can be filtered to focus on specific collection(s).

Question Type Breakdown

The categorization of each question type is displayed in an intuitive donut graph visualization.

SmartFAQs User Engagement

For each SmartFAQ, a detailed user actions report displays up to 5 SmartFAQ user interactions per page. The complete report can be exported based on your selected date range.

Download Query Logs Report

SmartFAQs Analytics enables you to compare results and download query logs for:

Today
Yesterday
This Week
Last Week
This Month
Last Month

The 'compare' button offers four analytical perspectives:

Preceding period - matches exact days of the week from the preceding period
Same period last year - compares with matching weekdays from the previous year
Preceding period (sequential) - compares with the immediately preceding period regardless of the weekday
Same period last year (non-matched) - compares with the same date range from a prior year without matching weekdays

For any customizable date range, query logs can also be downloaded for more detailed analysis.

SearchBlox offers two convenient ways to share reports:

Share link - Copy and share the direct link with others
Download File - Export reports in either PDF or CSV format