SmartFAQs Analytics

• A clear dashboard showing SmartFAQs performance metrics
• Detailed analytics tracking all SmartFAQs user actions and interactions
• A breakdown of question types with category-wise distribution
• User engagement patterns showing how often and how deeply users interact
  All reports include one-click export options and allow date-range filtering to analyze specific time periods.

SmartFAQs Analytics Reports

• This overview shows the total number of SmartFAQs, including counts of Active, Inactive, and SmartFAQs that do not appear on the Search Page.
• SmartFAQs Analytics can be accessed from the Analytics section of the SearchBlox Console and provides detailed insights into SmartFAQs activity.
  User actions such as impressions, opens, clicks, upvotes, and downvotes are displayed with graphical charts. The report can also be filtered by specific collections or groups of collections.

SmartFAQs User Engagement

For each SmartFAQ, a detailed user action report displays up to 5 SmartFAQ interactions per page. The complete report can also be exported based on the selected date range.

Download Query Logs Report

SmartFAQs Analytics enables you to compare results and download query logs for:

• Today
• Yesterday
• Past Week
• Past Month
• Past 3 Months
• Past 6 Months
• Last Year

The 'compare' button offers three analytical perspectives:

• None – Shows full results with no comparison.
• Previous Period – Compares results with the same days from the previous period.
• Previous Year – Compares results with the same date range from the previous year.
  For deeper analysis, query logs can also be downloaded for any selected date range.

SearchBlox offers three convenient ways to share reports:

Copy link to clipboard- Copy and share the direct link with team members.

Download as CSV- Export reports in CSV format for data analysis.

Download as PDF- Export reports in PDF format for presentations or analysis.