SmartFAQs Analytics

• A comprehensive dashboard showcasing SmartFAQs performance metrics
• Granular analytics tracking all SmartFAQs user actions and interactions
• Question-type distribution analysis with categorical breakdowns
• User engagement patterns revealing interaction depth and frequency

All reports feature one-click export functionality and support precise date range filtering to isolate and analyse specific time periods of interest.

SmartFAQs Analytics Reports

• This is an overview displaying the total number of SmartFAQs, Active/Inactive SmartFAQs metrics, and the number of SmartFAQs not appearing on the Search Page.
• SmartFAQs Analytics is accessible directly through the SearchBlox Console's Analytics section. These comprehensive reports provide:

User actions including impressions, opens, clicks, upvotes, and downvotes are displayed with corresponding graphical visualizations. The report can be filtered to focus on specific collection(s).

SmartFAQs User Engagement

For each SmartFAQ, a detailed user actions report displays up to 5 SmartFAQ user interactions per page. The complete report can be exported based on your selected date range.

Download Query Logs Report

SmartFAQs Analytics enables you to compare results and download query logs for:

• Today
• Yesterday
• Past Week
• Past Month
• Past 3 Months
• Past 6 Months
• Last Year

The 'compare' button offers three analytical perspectives:

• None - No comparison, full results.
• Previous period - Compares with the exact matching days of the week from the preceding period.
• Previous year - Compares with the same date range from the previous year.

For any customizable date range, query logs can also be downloaded for more detailed analysis.

SearchBlox offers three convenient ways to share reports:

Copy link to clipboard - Simply copy and share the direct link with team members
Download as CSV - Export reports in CSV format for data analysis
Download as PDF - Export reports in PDF format for presentation or for data analysis