SmartFAQs Insight

Based on SmartFAQs Analytics reports, SmartFAQs Insights are generated to help business users analyze results more effectively. These insights allow users to click directly on an insight report and update SmartFAQs content as needed to improve performance.

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NOTE:

• SmartFAQs Analytics and SmartFAQs Insights can be accessed by all SearchBlox Realm users who have permission to use the SearchBlox console.

• SmartFAQs editing is available only to Super Admin or Admin users and can be done through the SmartFAQs Insights screen.

*SmartFAQs Performance – A summary of SmartFAQs that returned results, grouped by the number of opens, clickthroughs, upvotes, and downvotes received from users.

Top Performing FAQs – Shows the mean percentage of positive user interactions, including opens, clicks, and upvotes.

Low Performing FAQs - Mean percentage of negative user interactions(Non-Opens, Non-Clicks, Downvotes).

**FAQs for Optimization – Calculated using 75% of downvote performance and 25% of non-open performance combined. Only 25% of the minimum aggregation is used to identify which FAQs require optimization.

Best Performing FAQs - Mean percentage of opens, clicks, and impressions. As shown in the reference, SmartFAQs can be updated or prioritized using the Top Performance, Low Performance, or FAQs for Optimization tabs.

Zero Impression FAQs -Shows the SmartFAQs that never appear on the search page.

Trends - Displays a SmartFAQs trend graph filtered by the selected date range. Users can also select Top Performed SmartFAQs from the dropdown menu, as shown in the reference.