SmartFAQs Insights

SmartFAQs Insights generates performance reports from SmartFAQs Analytics data, helping business users analyze how their FAQs are performing and take direct action to improve them. Users can click any insight report to view details and update SmartFAQ content as needed.

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NOTE:

• SmartFAQs Analytics and SmartFAQs Insights can be accessed by all SearchBlox Realm users who have permission to use the SearchBlox console.

• SmartFAQs editing is available only to Super Admin or Admin users and can be done through the SmartFAQs Insights screen.

Available Reports

SmartFAQs Performance

Provides a summary of SmartFAQs that returned results, grouped by the number of opens, click-throughs, upvotes, and downvotes received from users.

This report includes two sub-views:

• Top Performing FAQs — FAQs with the highest rate of positive user interactions, including opens, clicks, and upvotes.

• Low Performing FAQs — FAQs with the highest rate of negative user interactions, including non-opens, non-clicks, and downvotes.

FAQs for Optimization

Identifies FAQs that require improvement based on a combination of downvote rates and non-open rates.

Use this report to prioritize which FAQs should be reviewed and updated first.

Best Performing FAQs

Displays the FAQs with the highest rates of opens, clicks, and impressions.

From this report, FAQs can be updated or re-prioritized directly using the:

• Top Performance
• Low Performance
• FAQs for Optimization

Zero Impression FAQs

Lists SmartFAQs that have never appeared on the search results page.

Use this report to identify FAQs that may need to be reconfigured or assigned to the appropriate collections.

Trends

Displays a SmartFAQs trend graph based on the selected date range.

You can also filter the graph by selecting specific top-performing SmartFAQs from the dropdown menu to focus on individual FAQ performance over time.