ChatBot Analytics

ChatBot Analytics can be accessed from SearchBlox Console > Analytics section. ChatBot Analytics Reports typically show the overview of ChatBot, Analytics w.r.t. ChatBot Actions, ChatBot graph and ChatBot User Engagement.

Overview

An overview section of ChatBot has Total Number of Conversations, Messages, Votes and Time duration of all conversations with the ChatBot.

ChatBot Analytics Reports

ChatBot user actions such as Conversations, Messages, Upvotes, and Downvotes count will be shown along with the graph view. This report can be filtered based on the collection(s).

ChatBot User Engagement

For Each ChatBot, a user actions report will be shown.

Download Report

Using Analytics you can compare the results as shown in the following screenshots and download query logs for

• Today
• Yesterday
• This Week
• Last Week
• This Month
• Last Month

Using the 'compare' button you can have four key comparison options to analyze activities over time.

• Preceding period - matches the exact days of the week from the preceding period.
• Same period last year - current selected period to the same period from the previous year, matching the days of the week.
• Preceding period - selected period to the immediately preceding period, without considering the day of the week. It is a straight sequential comparison.
• Same period last year - similar to the "Same Period Last Year" but does not match the days of the week. It simply compares the same date range in the prior year.

For the Customizable period also query logs can be downloaded as shown in the screenshot below.

SearchBlox provides 2 ways to share the report:

• Share link - Link can be copied and shared.
• Download File - Reports can be downloaded either in PDF or CSV Format