Zendesk Connector

Configuring SearchBlox

Before using the Zendesk Connector, install SearchBlox successfully, then create a Custom Collection.


Configuring Zendesk Connector


  • All the files related to the connector should be available in the same folder that is, all files should be extracted into the same folder.
    Please contact [email protected] to request the download link for Zendesk connector.

Steps to Configure and Run Zendesk Connector

In Windows, the files related to connector can be installed in the C:\ drive in Windows, in Linux it can be installed in /opt

  • Download the SearchBlox Zendesk connector. Extract the downloaded zip to a folder.
  • Unzip the archive under C:* or /opt*. Please find the screenshot on the extracted files in the following:
  • The extracted files would be an executable based on your OS and a yml file
  • Configure the zendesk.yml file which includes Zendesk properties and SearchBlox properties as listed in the following:
usernameZendesk Account Username
passwordZendesk Account Password
domainZendesk Domain
scroll-typeValue of this field has to be :
1 to index articles
2 to index tickets
api-keySearchBlox API Key
colnameThe name of the custom collection in SearchBlox.
urlSearchBlox URL
max-folder-sizeMaximum size of static folder after which it should be sweeped in MB.
servlet urlSearchBlox Servlet URL.
Make sure that the port number is right. If your SearchBlox runs in 8080 port the URLs should be right.
  • The content details of zendesk.yml are provided here:
#SearchBlox API Key
api-key: B6684C26371C657C81E7D1853BB89F70
#The name of the collection
colname: zendeskarticles
#zendesk domain without trailing slash
domain: https://test123.zendesk.com
#Zendesk Username
username: [email protected]
#Zendesk Password
password: testa1g2e5
#SearchBlox URL
#SearchBlox URL
url: http://localhost/searchblox/rest/v2/api/
#maximum size of static folder aftre which it should be sweeped in MB
max-folder-size: 10
#megabytes after which new file is created
log-file-maxSize: 10
#number of backups after which log file should be deleted
log-file-maxBackups: 10
#Number of days after which log files should be deleted
log-file-maxAge: 30
#searchblox servlet url for auto delete functionality
servlet-url: http://localhost/searchblox/servlet/SearchServlet
#mention 1 for indexing articles and 2 for indexing tickets
scroll-type: 1
  • Please make sure to give the API key, collection name, data folder path and zendesk credentials and other related properties.
  • Start running the zendesk.exe file for Windows and ./zendesk_linux for Linux